Refund policy

RETURN POLICY

Replacement

In the events where the product received comes with manufacturing defects, buyers are entitled to request for a product replacement within 7 days of receiving the item. To request for a replacement, buyers are required to provide photographic evidence of the product’s manufacturing defects to hello@amberue.com. If the case is deemed valid, Amberuex will cover related cost to deliver a replacement.

After 7 days of receiving the item, buyers can no longer request for item replacement for any reason.

Please note that bras and undergarments are final sale.

 

Free Product

We do not offer replacement nor return on any free products, for any reason.

 

Changes on Orders

Buyers are allowed to make changes to orders placed, within 24 hours of making their purchases and before the orders are fulfilled. Additional charges will be incurred by the buyers for any changes made to the orders after 24 hours of making their purchases.

Buyers are not allowed to cancel their purchases after the orders are placed.